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A Lesson For All Employees Who Work With Rude Customers. An award should go to the Virgin Airlines gate attendant in Sydney some months ago for being customer focused, while making her point, when confronted with a passenger who probably deserved to fly as cargo. A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his

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An award should go to the United Airlines gate agent in Denver for being smart and funny and making her point when confronted with a passenger who probably deserved to fly as cargo. During the final days at Denver's old Stapleton airport a crowded United flight was canceled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said ""I HAVE to be on this flight and it has to be

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Stapleton Airport Incident (This one is pretty old folks) As reported by the San Jose Mercury News: During the final days at Denver's old Stapleton airport, a crowded United flight was cancelled. A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, "I HAVE to be on this flight and it has to be first class." The agent replied, "I'm sorry, sir. I'll be happy to try to help

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Once, in an African village, a native man walked up to a missionary with a look of fury on his face. "My wife gave birth today," the native growled, "and the baby is white! And you're the only white person within 100 miles of here! " The missionary glanced around guiltily for a moment but quickly regained his composure. "Look at those goats over there," the missionary said, pointing at the village's livestock. "All of them are white, except for that black one over there. Sometimes nature works

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