Norma Findlay A sweet old lady telephoned St. Joseph 's Hospital. She timidly asked, ""Is it possible to speak to someone who can tell me how a patient is doing?"" The operator said, ""I'll be glad to help, dear. What's the name and room number of the patient?"" The old lady in her weak, tremulous voice said, ""Norma Findlay, Room 302."" The operator replied, ""Let me put you on hold while I check with the nurse's station for that room."" After a few minutes, the operator returned to the phone a…