Tech Support: "I need you to right-click on the Open Desktop." Customer: "OK." Tech Support: "Did you get a pop-up menu?" Customer: "No." Tech Support: "OK. Right-Click again. Do you see a pop-up menu?" Customer: "No." Tech Support: "OK, sir. Can you tell me what you have done up until this point?" Customer: "Sure. You told me to write 'click' and I wrote 'click'." Tech Support: "OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?" Customer: "Wow! How can you see my screen from there!?”